Conversation canceling

I requested a conversation but I need to cancel it. I asked the tutor to cancel it but I am not sure if that would return my points. What can I do to get my points back?

Thank you

If the tutor cancels the conversation it will refund your points. If you have trouble getting a hold of your tutor let us know!

Thanks! Oh by the way, is it only possible for a tutor to cancel conversations?