Can't upgrade to yearly subscription

I’m trying to upgrade my subscription from monthly to yearly subscription, using the 35% discount I received by email. But the system rejected the upgrade, considering the discount was not valid, as if I had already used it, which is wrong (until now, I’ve only paid a one month subscription). I would like to upgrade before the renewal in two days. Could you help me ?

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That 35% discount was for Halloween. Maybe you missed the opportunity. But you can still the usual yearly 30% discount.

I replied on your email and explained everything. You did everything right and your account is set to renew and switch to annual automatically on November 8th, with the discount coupon applied.

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Thanks for your help.