Big problem with my account

I’d like to downgrade my account today since tomorrow the system will automatically charge me another month.

This message appears when I try to do that: “To downgrade you must have fewer than 5 imported unshared lessons. Delete imported unshared lessons until you are below this limit then downgrade again.”

When I try to delete some of my imported lessons a message comes out saying that I can’t delete some collections I have because someone has bought some of the lessons in it.

Can someone help me with this problem?


Looks like you were able to figure this out! If you have any other payment related issues, be sure to send us an email at support [at] and we’d be glad to help out :slight_smile:

All I did was to cancelled the automatic payment on my Paypal account. Is that good enough?

(double post)

Yep. Cancelling the recurring payment through PayPal is one way to do it. However, we don’t encourage this method, since who do this are often confused why their accounts are downgraded immediately.

I ask because my non shared imported lesson are still there. Thanks for your help.

Ah, you’re right. :stuck_out_tongue:
I’ve now cleared these lessons out.