Basic membership

I have a problem with my basic membership.I purchased Basic mebership from February 21 to March 21.Two days it worked properly,but today I’ve found that I don’t have Basic membership.Can someone help me?

Hi there,
It appears your payment didn’t go through for some reason. You should have received an email notification about this. Try checking your card then upgrading again. If you run into any problems, email us at support [at]